How to use Porter's Expeditor Functionality

Porter allows Group Administrators to see and manage all orders placed to their group through the "Expeditor" view. This is helpful for consolidating multi-vendor orders for pick up and delivery.

To access the expeditor--or "Manage Group Orders" page--and functionality:

1. Log in to your Porter Vendor Dashboard at app.orderwithporter.com/login.
2. Select the group for which you want to access group orders. (Important note: you can ONLY manage orders for groups of which you are the administrator.)
3. Click on the "Manage Orders" link.

General functionality of the Expeditor view:

1. Each order placed to your group is represented by a single "tile" on the Expeditor view. (IMPORTANT NOTE: Only orders placed within the past 24 hours are included within the expeditor view.)
2. You can filter orders by the following statuses:
   1. "Active" - Includes all ASAP and future orders that have NOT been marked as "Complete" in the Expeditor view including pick up and in-house orders
   2. "Upcoming" - Includes ONLY orders placed for a future pick up time that are due more than 20 minutes from the present.
   3. "Completed" - Includes ONLY orders that have been marked as "Complete" in the Expeditor view.
   4. "All" - Includes all active and completed orders placed to the group within the past 24 hours.
3. You can filter orders by "pick-up" only, or "here" only, or "all."
4. You can sort orders by "newest first" or "oldest first."
5. You can set the number of order tiles displayed on each page and scroll through various pages if there are more orders than can be displayed on a single page.

Information contained on each order tile:

Each individual order tile contains valuable information for that specific order to help you fulfill each order, including:

1. Order Number - This is the same order number that appears in each vendor's Square POS, on all printed tickets, and to the customer in their emailed receipt as well as on-screen order confirmation screen. 
2. The chosen fulfillment method--either a specific destination name or "pickup" for pick-up orders and the requested time for future orders.
3. The customer's name and the time at which the order was placed.
4. The customer's phone number (for all pickup orders and, if required, for "destination" orders).
5. The items and quantity ordered from each vendor, including all selected modifiers, special instructions, and variant (in parentheses). 
6. 1. "New" - the default status for all orders received through Porter)
   2. "In Progress" - Typically used to indicate that a vendor has received and recognized a new order and is now in the process of preparing the order.
   3. "Ready" - Typically used to indicate that a vendor has prepared the order and it is ready to be collected.
   4. "Picked Up" - Typically used to indicate that the order has been collected by the customer or expeditor.The status of each vendor's part of the order as set by them through their Square POS. The status is updated on the expeditor view automatically as each vendor changes the status for their part of the entire order. Square includes four status codes:

Managing group orders--and notifications--with the expeditor view: